Privacy Policy

IMJ Travels (“IMJ”, “we”, “us”) is committed to handling your personal information with the same care and discretion we bring to every aspect of our service. This privacy policy explains what data we collect, how we use it, and how we protect it.

Information We Collect

When you use the IMJ consultation form, message us via WhatsApp or email, or interact with our website, we may collect:

• Your name and contact details (email address, phone number)
• Travel preferences and dates submitted via our consultation form
• General usage data collected automatically by our website (page views, referring URLs, browser type) via privacy-respecting analytics

We do not collect payment card information directly — all transactions are processed through secure third-party systems.

How We Use Your Information

IMJ uses your personal information solely to:

• Respond to your consultation enquiry and curate a tailored travel recommendation
• Coordinate bookings, transfers, and resort communications on your behalf
• Communicate with you during your journey
• Improve our service based on anonymised usage patterns

We do not use your data for marketing purposes without your explicit consent, and we do not sell or share your personal data with third parties except where required to deliver your travel arrangements (e.g., sharing dietary requirements with a resort).

Data Retention

IMJ retains client records for up to three years following the conclusion of a booking, to support any post-trip enquiries and to inform future recommendations. You may request deletion of your data at any time.

Your Rights

You have the right to:

• Access the personal data IMJ holds about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact IMJ at hello@imjtravels.com.

Cookies

This website uses minimal cookies — strictly necessary for functionality and anonymised analytics. No advertising or tracking cookies are used. You can manage cookie preferences in your browser settings.

Security

IMJ takes reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All data is stored securely, and access is limited to authorised IMJ personnel only.

Contact

For any privacy-related enquiries, please contact us at hello@imjtravels.com or via WhatsApp at +960 752 2948.